Lensmart Privacy Policy
Lensmart app is operated by Lensfed Kerala State Committee. This service is provided for members and customers to access optical products and related services. By using the Lensmart app, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, address and email (if provided).
- Order Information: Product details, order history and delivery information.
- Device Information: Device type, operating system version and usage data.
This information is collected to improve our services and provide a better user experience.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process orders and deliver products.
- To communicate with users about orders and services.
- To improve the functionality of the application.
- To provide customer support.
- To maintain security and prevent misuse.
3. App Permissions
The Lensmart app may request certain permissions when required:
- Camera Access: To capture images if required for profile or order uploads.
- Storage / Gallery Access: To upload images or documents from your device.
These permissions are used only for app functionality and not for any other purposes.
4. Payment Information
Payments made through the Lensmart app may be processed using secure third-party payment gateways such as UPI, debit/credit cards or net banking. We do not store full payment card details on our servers. All transactions are handled securely by the respective payment providers.
5. Sharing of Information
We do not sell or rent personal information to third parties. However, information may be shared in the following situations:
- With authorized Lensfed officials for service and order processing.
- With trusted service providers such as payment gateways or analytics services.
- When required by law or government authorities.
6. Data Security
We implement appropriate technical and organizational measures to protect your data. However, no internet-based system can be guaranteed to be 100% secure.
7. Children's Privacy
The Lensmart app does not knowingly collect personal information from children under the age of 13. If such information is found, it will be removed immediately.
8. Cookies and Tracking
The application or related services may use cookies or similar technologies to improve performance and analyze usage patterns.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available within the application or official platform.
10. Push Notifications
The Lensmart app may send push notifications to inform users about:
- Order updates
- Service announcements
- Important notifications related to the platform
Users can disable notifications anytime through their device settings.
11. Terms and Conditions
- Users must provide accurate information.
- Misuse of the platform may lead to suspension.
- The organization reserves the right to approve or reject access to services.
12. Governing Law
This service is governed by the laws of India. Any disputes will fall under the jurisdiction of Kerala courts.
Contact Us
Organization: Lensfed Kerala State Committee
Email: lensfedkeralastate@gmail.com